Contact Information
Contact Information
Get in touch with the B2BRICS team for support, consultations and resolving any issues. We're ready to help develop your business in BRICS+ countries and ensure comfortable work on the platform.
Main Contact Methods
Email Support
Address: export@b2brics.pro
Response Time: Within 24 hours
For: general inquiries, partnerships, technical support, complaints and suggestions
Telegram Support Bot
Link: @b2bricssupport_bot
Working Hours: 24/7 automatic responses, operators 9:00-21:00 MSK
For: quick consultations, technical assistance, partner connections
Specialized Support
Technical Support
Help with:
- Account registration and verification
- Product and service listings
- Telegram integration
- Company profile setup
- Technical problem resolution
Contact: Telegram Bot or export@b2brics.pro
Business Consultations
Consultations on:
- Finding partners in BRICS+ countries
- Export business development
- International deals and contracts
- Logistics and customs clearance
- Payments and currency regulation
Contact: export@b2brics.pro with subject "Business Consultation"
Partnership and Cooperation
Questions about:
- Partnership programs
- B2BRICS integration
- Corporate accounts
- Special terms
- Joint projects
Contact: export@b2brics.pro with subject "Partnership"
Complaints and Violations
For:
- Reporting violations
- User complaints
- Product quality issues
- Fraud and deception
- Platform rule violations
Contact: Report Violation or export@b2brics.pro
Working Hours and Support Languages
Automatic Support
Telegram Bot: 24/7 without holidays
Email: Requests accepted around the clock
Responses: Automatic responses to standard questions instantly
Support Operators
Working Hours: Monday-Sunday, 9:00-21:00 MSK
Response Time: During working hours up to 2 hours, outside working hours up to 24 hours
Holidays: Duty support for critical issues
Service Languages
Russian: International support
English: International support
中文: Chinese user support
Português: Portuguese support
العربية: Arabic language support
فارسی: Persian support
Bahasa Indonesia: Indonesian support
Emergency Support
Critical Issues: Account blocking, technical failures, fraud
Contact: Telegram Bot with "URGENT" note
Response Time: Up to 30 minutes during working hours
Frequently Asked Questions
For quick questions use Telegram bot @b2bricssupport_bot. For complex issues send email to export@b2brics.pro with detailed problem description.
Yes, we support 7 languages: Russian, English, Chinese, Portuguese, Arabic, Persian and Indonesian.
Basic technical support is free for all users. Individual consultations and training may be paid.
Use the special "Report Violation" page or send email to export@b2brics.pro. All requests are reviewed within 3 business days.