Online Support Chat
Online Support Chat
Get instant help through the B2BRICS support Telegram bot. Ask questions, get purchasing consultations, solve order problems in real time. Support works 24/7 in all BRICS countries languages.
What Can Be Resolved in Chat
Consultations on product selection, suppliers, placing orders through Telegram, tracking delivery status.
Help with platform usage, product search, using filters, browsing supplier catalogs.
Questions about payment methods, escrow services, currencies, exchange rates, transaction security, refunds.
Consultations on delivery methods, timeframes, cargo tracking, customs clearance, insurance.
Help with supplier problems, product quality issues, deadline violations, filing complaints, arbitration.
Help preparing documents for transactions, customs, obtaining certificates, contracts, references.
How Support Chat Works
- Click "Open Support Chat" button — Telegram bot will open
- Press "Start" and select your communication language
- Describe your problem or ask a question
- Get a response from an operator or automatic recommendations
- If needed, you'll be transferred to a specialist
- Receive a solution or detailed consultation
Working Hours and Languages
- 24/7 round-the-clock support without weekends
- Support in Russian, English, Chinese, Portuguese languages
- Automatic responses to popular questions
- Transfer to live operator when needed
- Average response time — 2-5 minutes
- Chat history saved for tracking
Frequently Asked Questions
Yes, all consultations through support chat are absolutely free for all B2BRICS users.
No, registration is not required to contact support chat. Just open the Telegram bot and ask your question.
Automatic responses come instantly, operator responses — within 2-5 minutes during working hours.
Yes, you can send photos, documents, screenshots in chat for faster problem resolution.